At HOUSE OF JAMA,we aim to deliver your order to you as quickly and safely as possible. Please read our delivery and shipping details below:
1. Shipping Locations
We currently ship across all major cities and towns in India. For international orders, please contact us directly before placing the order.
Delhi : +91 8460597605
Surat: +91 8469348185
2. Shipping Time
- Ready-to-ship items: Dispatched within 6–7 business days.
- Made-to-order/customised items: Dispatched within 20 to 25 business days.
- Delivery timeline may vary depending on your location and the courier service.
3. Shipping Charges
- Free shipping on prepaid orders above ₹ 20,000.
- For orders below ₹ 20,000, a nominal shipping fee will be charged.
- Cash on Delivery is not available for now.
4. Order Tracking
Once your order is dispatched, you will receive a tracking link via message/WhatsApp or email. You can use this link to track your delivery in real-time.
5. Delivery Delays
While we work with reliable courier partners, there may be delays due to:
- Unforeseen weather conditions
- Operational issues from the courier company
- Remote or restricted delivery areas
We appreciate your patience in such cases and will always try to keep you updated.
6. Damaged or Lost Packages
If your package arrives damaged or is lost in transit:
- Please inform us within 24 hours of delivery (or expected delivery).
- We will coordinate with our courier partner and ensure a resolution.
7. Address Issues
Please ensure that the delivery address and contact details are accurate. We will not be responsible for delays or losses due to incorrect information.
